04  

Capture card (04)  

Retain the card if possible and contact customer support for further instructions.  

41  

Lost card (41)  

Retain the card if possible and contact customer support for further instructions.  

43  

Stolen card (43)  

Retain the card if possible and contact customer support for further instructions.  

51  

Not sufficient funds (51)  

The client must contact his/her bank.  

54  

Expired card (54)  

Check the Expiry date, embossed on the card:  

▪  If the date is in the future, retry the transaction.  

▪  If the embossed date on the card is in the past, return the card to the cardholder, and advise them to contact their card issuer for renewal.  

55  

Incorrect PIN (55)  

57  

Transaction not permitted by Issuer (57)  

The client must contact his/her bank.  

58  

Transaction not permitted on terminal (58)  

Check the terminal forbidden operations at account or contact Customer Support.  

61  

Exceeds withdrawal limit (61)  

The client must contact his/her bank.  

62  

Restricted card (62)  

The client must contact his/her bank.  

63  

Security violation (63)  

65  

Exceeds withdrawal frequency (65)  

The client must contact his/her bank.  

75  

PIN tries exceeded (75)  

The cardholder has entered his/her PIN number incorrectly too many times. Refer the cardholder to contact his/her bank, and request another form of payment.  

AF  

Transaction is declined (AF)  

Transaction declined / authentication error  

TR  

Transaction is declined (TR)  

Transaction declined / the transaction is approved by the Issuer, but the terminal denied the transaction  

TR  

Transaction is declined (TR-02)  

Transaction declined / error when performing EMV command. Probably the card was removed.   

TR  

Transaction is declined (TR-11)  

Transaction declined / the transaction is approved by the Issuer, but the card denied the transaction.  

CC  

Transaction is declined (CC)  

Transaction declined / customer cancelation   

EE  

Transaction is declined (EE)  

Transaction declined / encryption error